Damaged or defective books

If your book arrives damaged or with a printing defect (for example missing, blank, or out-of-order pages, or a broken binding), tell us within 14 days of delivery using “Problem with this order?” on your order in the Kuumba app. A photo helps us resolve it quickly.

We'll send a free replacement or refund the book to your original payment method, whichever you prefer. You don't need to return the damaged copy.

Wrong book

If you received a different title or edition than you ordered, tell us within 14 days of delivery. We'll send the right book at no cost or refund you. You don't need to return the wrong copy unless we ask, and if we do, we'll provide a prepaid label.

Lost or never arrived

If your package doesn't arrive, or tracking says delivered and you can't find it, tell us within 14 days of delivery (or of the expected delivery date). Please check with neighbors and your building's mail area first.

We file the claim with our supplier for you. If tracking only shows “Label Created”, the supplier waits 15 business days from the ship date before confirming the package is lost, so you'll get a replacement or refund in about 3 weeks. We reorder the replacement ourselves; there's nothing more you need to do.

Change of mind

Changed your mind? You can return the book. No return number is needed: email support@kuumba.app with your order number, then ship the book to our returns center at Returns Center, 7311 Innovation Blvd, Fort Wayne, IN 46818.

Once it arrives, we refund the full book price to your original payment method. Return postage is yours to pay.

Refunds

Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank. Shipping charges are refunded along with damaged, wrong, or lost orders.

How to start

Open your order in the Kuumba app and choose “Problem with this order?”. You can also email support@kuumba.app with your order number.

Funded books

Refunds for money you contributed to a funded-book campaign are covered in our Funding & refund policy.