Kuumba support
How can we help?
Tell us what happened and include the smallest amount of information needed to find the right record. Urgent safety matters should be identified clearly so Kuumba can review them before routine questions.
Email support@kuumba.appStart with the part that needs care.
Payments & refunds
Duplicate charges, receipts, canceled campaigns, refunds, or disputes.
Start an emailBook requests
Request review, edition details, campaign publication, or a price change.
Start an emailBook delivery
Address corrections, ordering, tracking, loss, damage, or fulfillment exceptions.
Start an emailSafety
Harassment, privacy exposure, impersonation, threats, or an appeal of a moderation decision.
Start an emailAccount & privacy
Sign-in trouble, profile changes, account closure, or a privacy request.
Start an emailWhat to include
Enough detail, without sensitive secrets.
- Your Kuumba username and the campaign or conversation link.
- A Stripe receipt or order reference when relevant.
- Screenshots with unrelated private details covered.
- Never send a password, full card number, or secret API key.