Service Ready

About this book

Molly Irani, the visionary cofounder of the James Beard Award-winning restaurant Chai Pani, shares her passion for hospitality and story of building a thriving business that puts people first. Growing up with parents who owned a restaurant, Molly understood the power of service but also had a keen understanding of the industry's challenges. When her husband Meherwan wanted to open a restaurant that would serve the Indian street food of his childhood, Molly thought he was nuts. And yet, the couple turned this unlikely dream into a vibrant reality. Chai Pani would eventually win the James Beard Award for Most Outstanding Restaurant in America, and be named one of 50 Favorite Restaurants in America by The New York Times, and one of Southern Living's 20 Friendliest Places in the South. In Service Ready, Molly takes readers on their inspiring journey to the heights of culinary and professional success. While she and her husband learned their way into running a restaurant, Molly created a groundbreaking work culture with industry-leading retention rates. They have fostered a loyal team and legions of fans, and have since launched multiple Chai Pani locations, the fast-growing spin-off, Botiwalla, and the popular spice business, Spicewalla. Molly shares the ten core principles that have shaped their path, offering essential lessons for any industry. She opens up about the challenges and rewards of being business partners with your life partner and shares how she and Meherwan learned to merge their strengths in order to thrive. Her story celebrates the power of female leadership in a traditionally male-dominated field and is a testament to the essential impact these strengths bring to businesses. As she reflects on navigating a recession, a global pandemic, and the devastating floods in Asheville, she explores resilience, innovation, and how to create a strong culture in any workplace.